Veli Prints - Return Policy

Return & Refund Policy

General Conditions

Thank you for shopping at Veli Prints. If you are not entirely satisfied with your purchase, we're here to help. Our products can be returned within a specific number of days of the original purchase, subject to the following terms:

Custom Orders and Painted Models: All sales of custom orders and hand-painted models are final. Due to the personalized nature of these items, we cannot accept returns or process refunds.
Tampered Products: Any products that have been tampered with, modified, or altered are not eligible for a return or refund.

Filament Return Policy

Returns for filament are accepted under the following conditions:

The filament must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging with the vacuum seal intact.
A return must be requested within 30 days of the original purchase date.

Resin Return Policy

Resin returns will be accepted if the following criteria are met:

The resin bottle must be unopened with the seal and packaging intact.
You must request a return within 14 days of receiving the product.

Non-Returnable Items

Please note that certain types of items cannot be returned, such as product bought on sale/offers or with gift cards.

How to Return Your Item

To return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Deposit

Please be aware that any deposits made for orders are non-refundable. Deposits secure your commitment to the purchase and cover initial costs associated with preparing your order. By making a deposit, you acknowledge and agree to this non-refundable policy.

Contact Us

If you have any questions on how to return your item to us, contact us at [email protected].

By purchasing from Veli Prints, you agree to our return and refund policy.

Last Updated: 12/03/2024