Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and sealed

To complete your return, we require a receipt or proof of purchase.

1. Refunds

You may request a return within 14 days of receiving your order (or collecting it), provided that:

The item is unused and unopened (seal intact).
It is in the original packaging and in the same condition you received it.
You provide proof of purchase (order number/receipt).

If approved, you will receive a refund to the original payment method (see “Refund timing” below).

2. Opened spools / used filament

Because filament quality can be affected by handling and storage, opened or unsealed spools are not eligible for change‑of‑mind returns.

Opened/used filament is only eligible for a remedy if it is faulty or damaged on arrival (see Section 3).

3. Faulty or damaged items (arrived damaged / suspected defect)

If an item arrives damaged or you believe it is defective, contact us within 48 hours of delivery/collection.

To help us resolve it quickly, include:

Your order number
Clear photos of the item and packaging (and the label/specs)
A short description of the issue (printer model, nozzle size, temperatures, and what you’re seeing—if it’s a printing issue)

If confirmed as faulty/damaged, we will offer one of the following (at our discretion, depending on the situation):

A replacement (same item/variant, subject to stock), or
A refund, or
Another appropriate remedy (e.g., store credit).

4. Incorrect item received

If you receive the wrong colour/material/diameter/quantity, contact us within 48 hours.

The item must remain unopened.
We will arrange the correction (exchange/replacement) and cover the additional delivery/pickup needed to fix our error.

5. Items not eligible for return

Returns may be refused if:

The filament spool has been opened/unsealed, used, rewound, or altered.
The item is missing original packaging, labels, or is not in original condition.
The request is made outside the timeframes stated above.
The product is on sale unless otherwise specified on the product page.
The product is purchased by reward points.

6. How to request a return

To request a return, contact us at:

Email: info@limegreen-mule-648942.hostingersite.com

Include your order number and the reason for the request. If your return is approved, you will receive return instructions.

7. Return methods (pickup or shipping)

Depending on your order and location, returns may be done via:

Pickup point return: [Żabbar / Għaxaq], or
Courier return

8. Return shipping costs

Return shipping costs are paid by the customer, is applicable. Original delivery fees are not refundable.
Our error / damaged on arrival / confirmed defect: We cover the reasonable return/shipping costs (or arrange a replacement without requiring a return when appropriate).

9. Refund timing

Once the returned item is received and inspected (where applicable), approved refunds are processed within 3–7 business days.

Refunds are issued to the original payment method. Your bank/card provider may take additional time to post the refund.

10. Late or missing refunds

If you haven’t received a refund:

Recheck your bank/card statement.
Contact your card provider/bank (processing time can vary).
If still missing, contact us at info@limegreen-mule-648942.hostingersite.com with your order number.

11. Exchanges

We do not offer “change‑of‑mind” exchanges for opened items. If you need an exchange due to damage or confirmed fault, contact us within 48 hours and we will arrange the exchange where possible.

12. Printing results / settings disclaimer

Filament performance depends on printer model, calibration, temperatures, print speed, storage conditions, and environment. For this reason, printing results alone are not a guarantee of defect.

If you suspect a defect, contact us and provide details so we can help troubleshoot and confirm the issue.