Privacy Policy

1) Who we are

Business name: Veli Prints
Website: https://veliprints.com
Contact email: info@veliprints.com

2) Personal data we collect

2.1 Data you provide to us

Orders / checkout (WooCommerce):

  • Name, billing/shipping address, email, phone (if requested), order notes (if provided), and order details.

Account (if you register):

  • Name/email, username, and password (stored securely by WordPress), plus order history/saved addresses.

Contact forms (Forminator):

  • Any details you enter (e.g., name, email, phone, message) and the submission date/time.

Newsletter subscription (Hostinger):

  • Email address (and name if provided), plus subscription status/preferences.

2.2 Data collected automatically

  • IP address, browser/device info, basic usage data, and cookies needed for site functionality.

3) How we use your personal data

We use personal data to:

  • Fulfil orders (delivery/pickup), send order emails, and provide customer support.

  • Manage accounts (if you create one).

  • Reply to form enquiries.

  • Send newsletters/marketing only when you opt in.

4) Legal bases for processing (GDPR)

  • Contract (to fulfil purchases/services).

  • Consent (newsletter + marketing cookies/pixels where required).

  • Legitimate interests (security, fraud/spam prevention, service improvement).

  • Legal obligation (accounting/tax and related compliance).

5) Cookies

Cookies may be used for login sessions and cart/checkout features. You can manage cookies in your browser, but disabling them may affect checkout.

6) Meta Pixel (optional marketing tracking)

If enabled in the future, Meta Pixel may use cookies to measure ads and improve relevance. Where required, it will be activated only after consent via a cookie/consent banner, and consent can be withdrawn anytime.
Meta Pixel GDPR info: https://developers.facebook.com/docs/meta-pixel/implementation/gdpr/

7) Who we share your data with

We may share data with:

  • Payment providers (to process payments).

  • Delivery/courier services (to deliver orders).

  • Hosting/infrastructure providers (to run the Site).

  • Hostinger email marketing/newsletter tools (to manage subscribers and send newsletters).
    Hostinger privacy policy: https://www.hostinger.com/legal/privacy-policy

Password reset requests may include your IP address in the reset email (WordPress default behaviour).

8) How long we retain your data

  • Orders/transactions: retained as needed for legal/accounting/tax obligations.

  • Form submissions: retained for support/record-keeping.

  • Newsletter data: retained until you unsubscribe (and for limited compliance/log purposes after).

9) Your rights

Depending on your location (including GDPR), you may request access, correction, deletion (where applicable), restriction/objection, and you can withdraw consent at any time.
To make a request: info@veliprints.com

10) Marketing (newsletter)

If you opt in, we may email you product updates/restocks/offers. You can unsubscribe anytime via the link in emails or by contacting us.

11) Embedded content and third‑party links

Embedded content (e.g., videos) may behave like you visited the third-party site and may collect data under their policies.

12) Security

Reasonable measures are used to protect your data, but no online service can guarantee absolute security.

13) Children’s privacy

The Site is not intended for children, and we do not knowingly collect personal data from children.

14) Contact

Email: info@veliprints.com
Business name: Veli Prints
Website: https://veliprints.com

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